Dizzy Castle (“we,” “our,” or “us”) values your privacy and is committed to protecting the personal information of our guests, especially families and children. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book online, complete waivers, or visit our facility.
By using our website or services, you agree to the terms of this Privacy Policy.
Information We Collect
We may collect the following types of information:
Personal Information
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Parent or guardian name
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Child’s name and age (for parties, waivers, or safety purposes)
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Email address
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Phone number
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Billing and payment information (processed securely through third-party providers)
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Party or booking details
Automatically Collected Information
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IP address
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Browser type and device information
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Pages visited and time spent on our website
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Cookies and similar tracking technologies
How We Use Your Information
We use your information to:
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Process bookings, party reservations, and admissions
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Manage liability waivers
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Communicate confirmations, reminders, and important updates
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Improve our website, services, and customer experience
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Respond to inquiries and customer support requests
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Comply with legal and safety requirements
Children’s Privacy
Dizzy Castle is a family-focused business. We do not knowingly collect personal information from children under the age of 13 without parental or guardian consent.
Any information related to children is collected solely for safety, booking, or participation purposes and is provided by a parent or legal guardian.
If you believe we have collected information from a child without consent, please contact us immediately so we can remove it.
Cookies and Tracking Technologies
Our website may use cookies to improve site functionality, understand how visitors use our website, and enhance user experience.
You can disable cookies through your browser settings, though some features of the website may not function properly.
Sharing Your Information
We do not sell or rent your personal information.
We may share information only with trusted third-party service providers such as payment processors, booking systems, and waiver platforms, or with legal authorities if required by law or to protect safety.
All third-party providers are required to keep your information secure and confidential.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. While no system is completely secure, we take appropriate measures to reduce risk and protect your data.
Third-Party Links
Our website may contain links to third-party websites, including booking platforms or social media sites. We are not responsible for the privacy practices of these external websites. Please review their privacy policies separately.
Your Privacy Rights
You may request access to your personal information, request corrections or updates, or request deletion of your information, subject to legal or operational requirements.
To make a request, please contact us using the information below.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our website after any changes indicates acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us:
Dizzy Castle
11606 NE 66th St
Vancouver, WA 98662
Email: partybooking@dizzycastle.com
Phone: 360-885-PLAY (7529)